What Information We Gather
We request personal information when you place an order, register a product, request a service, answer a survey, enter a contest, correspond with us or engage in certain other activities on our website. For example:
If you submit an order on-line with us, we will ask you for information necessary to complete the transaction - such as your name, address, and credit card number.
If you request technical support online, we will ask you for information necessary to complete the transaction - such as your name address and information about your computer hardware, software and the nature of the problem you are experiencing.
You make the decision whether or not to proceed with any activity that requests personal information. If you do not wish to provide the requested information, however, you may not be able to complete the transaction.
Information Sharing and Usage
We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law.
How we protect your information
Customer Information
The Personal Customer Information you provide, including your credit card information, to establish an account with us and to make purchases from us is secured using Secure Sockets Layer (SSL) encryption technology. We use this SSL technology to prevent such information from being intercepted and read as it is transmitted over the Internet.
Password security
To further secure your Personal Customer Information, we require you to create a customer password when you establish an account with us. We encourage you to use a password that is not easily guessed (i.e., don't use your name or street name). Keep your password secret; do not share it with anyone.
If you forget your password, you can contact Customer Service and they will send you your password. It will be sent to the email address under which your account is assigned. If you want to change your password or other account information, simply click on My Account and follow the instructions for changing passwords.
Safe Shopping Guarantee
Under federal law, a credit card issuer cannot make you liable for charges in excess of $50.00 that result from the unauthorized use of your credit card. There are similar federal laws that relate to debit cards. Exceptions do apply, and you will have to comply with the rules of your credit card or debit card issuer, so please contact your card issuer for further details.
Why did you receive an email from us?
If you received a mailing from us,
(a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future ("opt-in"), or
(b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.
How can you stop receiving email from us?
Each email sent contains an easy, automated way for you to cease receiving email from us. If you wish to do this, simply follow the instructions at the end of any email.
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